Refund and Returns Policy

At ZenvaHive, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with an easy and transparent return and refund process.

1. Return Eligibility

You may request a return if:

The item is unused, unworn, and in original condition
The product is returned in its original packaging
The return request is made within 7 days of delivery

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned:

Items on sale or clearance
Personal care products (for hygiene reasons)
Customized or personalized items
Digital products (if applicable)

3. Refund Process

Once we receive and inspect your returned item:

We will notify you about the approval or rejection of your refund
If approved, your refund will be processed within 5–10 business days
Refunds will be issued via the original payment method

4. Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account again
Contact your bank or payment provider
If the issue persists, contact us at support@zenvahive.com

5. Exchange Policy

We only replace items if they are:

Defective, damaged, or incorrect
Reported within 48 hours of delivery

To request an exchange, contact us with proof (images/videos).

6. Return Shipping

Customers are responsible for return shipping costs (unless the item is defective or incorrect)
Shipping costs are non-refundable
We recommend using a trackable shipping method